Selected examples of how I improved revenue, margin, occupancy, and operating control.

Situation

Revenue was underperforming relative to demand, pricing was not aligned with value, cancellations were limiting capacity, and most daily operations depended on manual processes.

What changed

Corrected pricing, expanded higher-demand services, improved visit capacity and conversion, reduced cancellations, and built internal systems across inventory, scheduling, patient flow, analytics, and patient rewards. Also established referral partnerships to support steadier local demand.

Result

Monthly revenue increased from approximately $73K to $160K, while operating costs were reduced by approximately 45%.

Situation

The operation was dealing with staffing inconsistency, documentation gaps, and heavy reliance on agency labor, creating pressure on both compliance and financial performance.

What changed

Restructured staffing, tightened documentation standards, trained teams on compliance expectations, and restored more consistent day-to-day execution across the unit.

Result

Occupancy increased from approximately 60% to 85%, while the elimination of agency dependence generated approximately $1.2M in annual labor savings.

Situation

A dementia care unit with very low census was struggling with weak coordination, inconsistent execution, and limited operational discipline inside a rigid corporate setting.

What changed

Reworked staffing models, improved daily programming, strengthened cross-department coordination, and re-established the operating discipline needed to support both resident care and business stability.

Result

Census increased from 8 to 39 residents, moving occupancy from approximately 20% to 96% within 10 months.

Situation

Clinical and administrative workflows needed to be modernized to support growth, improve consistency, and create a better experience for both staff and patients.

What changed

Led the Epic EHR implementation and migration, standardized intake, scheduling, and documentation processes, and improved digital and patient-facing systems to support access and engagement.

Result

Appointment bookings increased by approximately 25% and engagement increased by 30%, while the practice gained cleaner systems to support higher patient volume.